Terms of Services
Returns & Damages
How do I return an item?
We have a 14 day return policy so simply post the item back to us at: 2 Bywater Place, London, SE16 5ND
If I'm not happy with a product, how do I return an item for a full refund?
If you are ever dissatisfied with any item for any reason whatsoever, you may return it back to us. We will reimburse you for the full value of the item. All we ask is that it is returned to us within 14 days of you receiving it and in its original/new condition. You will be responsible for the cost of returning the item. If you received free delivery then your refund will be minus the outgoing postage charge £7.00.
What do I do if I have been sent the wrong item?
All the parcels are carefully packed by our delivery team and then double checked but in the unlikely event you end up with a different item call or email us on 07888480818. Leave the parcel in the exact condition it arrived and post it back to us or we will arrange for collection with our courier. We will send you a new item immediately.
What do I do if my order has been stolen or damaged?
All items we send are fully insured. If in the unlikely event your order is damaged or stolen call us immediately on 07888480818 or email us info@pawfectcart.com.
If damaged please take photos of the parcel in the exact same condition it arrived in and email them back to us. As soon as we receive photos we will send you a new item with no extra fee.