Shipping policy

How do I track my order?

Once your order has been fulfilled within our warehouse you will receive an email with your tracking number and a weblink to follow the entire process of your order, and to keep you in the loop. You can also track your order via your account section.

How soon will my order be delivered?

Here at pawfectcart.com we are very proud of our delivery time. We do our best to dispatch all orders as quickly as possible and you should expect your delivery within 5 working days from the date it was placed.

What if I’m not home when my order arrives?

Our parcels all have a ‘leave safe policy’. Pawfect Cart orders are tracked and packed with our rain resistant packaging, so they can be left safely!. Our couriers provide 2 delivery attempts before taking the parcel to their depots, but we understand you can’t put your life on hold waiting for your items to arrive, that’s why you can specify delivery information at checkout. This means you can give specific instructions regarding where to leave your parcel if you’re not home. With a neighbour? By the back door? Under the plant pot?

What do I do if my order is late or even lost?

If your item does not arrive within 72 hours of it being dispatched, please email us at info@pawfectcart.com or call us with your order number and we will carry out an investigation with our courier to find out exactly where your parcel is. We will send out a replacement product immediately if the courier is at fault. For more details see our Terms and Conditions page.