When do I receive my order?

Making an order with pawfectcart.com is very simple, just find the products you would like to order using either the search bar or by using the navigation bar at the top. Add the products to your cart, and then checkout!

Can I place an order over the phone?

Yes, if you wish to make an order over the phone simply call us on 07888480818 and we'll happily place your order for you, as well as answering any questions that you may have.

What is the availability of the products on your site?

We stock so multiple products on the website, and you can see whether the item you would like is in stock, or not. On the rare chance that we have sold out of the product that you want, we can offer you either a full refund of pending funds, or we will source it from our other wholesalers, at the earliest opportunity.

What payment methods are available?

We accept all cards - Maestro, Visa, American Express, Mastercard. You can either pay via our website or by phone. We do accept PayPal.

How do I change or cancel my order?

If your order has not yet been picked by our warehouse team call or email us within at least 48 hours of placing your order and you can change or cancel your order for a full refund. If your item has already been picked by our warehouse you can simply refuse to accept it when it arrives & it will be sent back to us. There will be a fee of £7 to return it back to us (charged by our couriers). To read in more detail visit our Delivery & Returns page.